Welcome to Hockey Elite Gear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our gear experts are always ready to help at [email protected].
About Our Products
What types of hockey equipment do you sell?
We specialize in premium hockey gear for adult players, including:
- Performance apparel (tops, bottoms, warm-ups)
- Protective equipment (elbow pads, cages & shields)
- Hockey sticks (composite models)
- Equipment bags and accessories
- Headwear and apparel (shirts, polos, sweatshirts)
Do you sell equipment for junior players?
Currently, we specialize in equipment for adult players only. Our product line is optimized for serious adult athletes who demand professional-grade performance from their gear.
Ordering & Account Questions
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this to monitor your package’s progress through either DHL/FedEx (for Standard Shipping) or EMS (for Free Shipping).
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.
Can I change or cancel my order after placing it?
Due to our lightning-fast processing, we can only modify orders within 1 hour of placement. Email us immediately at [email protected] with your order number if you need to make changes.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping ($12.95): 10-15 business days after processing (1-2 days)
- Free Shipping (orders over $50): 15-25 business days after processing
Do you ship worldwide?
Yes! We ship globally to most countries, excluding certain remote regions in Asia and locations with complex customs requirements. Our checkout system will automatically notify you if we can’t deliver to your area.
How is hockey equipment packaged for shipping?
We use hockey-specific packaging to protect your gear:
- Sticks receive special protective wrapping
- Skates are securely padded
- All equipment arrives in game-ready condition
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unused and in original condition with tags attached. We’ll guide you through our simple return process for exchanges or refunds.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.
Customer Support
How can I contact customer service?
Our gear experts are available via email at [email protected]. We typically respond within 24 hours, often much faster during business hours (9AM-5PM EST).
Where is Hockey Elite Gear located?
Our headquarters and warehouse are located at:
84 Orange Street, Barre, US 05641
Though we’re based in the U.S., we proudly serve hockey players worldwide.
84 Orange Street, Barre, US 05641
Though we’re based in the U.S., we proudly serve hockey players worldwide.
Still have questions? Don’t hesitate to reach out – we’re hockey players helping hockey players, and we’re committed to getting you the gear you need when you need it.