Shipping Policy

At Hockey Elite Gear, we’re committed to getting your hockey equipment to you quickly and ensuring you’re completely satisfied with your purchase. Our team of hockey players understands the importance of reliable gear, which is why we’ve designed straightforward shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding Asia and certain remote regions). International customers are responsible for any customs fees or import taxes. For the fastest delivery, we recommend choosing our Standard Shipping option.

Returns & Exchanges

We stand behind our performance hockey equipment and apparel. If you’re not completely satisfied, we offer a simple returns process to get you back in the game.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with tags attached
• Return Shipping: Customer responsibility (original shipping costs are non-refundable)
• Refund Method: Original payment method
• Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Footbeds, Insoles & Tongues
• Helmet Straps & Chin Cups
• Any used or washed apparel

How to Initiate a Return or Exchange

Step 1: Contact Our Team
Email our customer service at [email protected] within 15 days of receiving your order. Use this template:

Step 2: Wait for Authorization
Our hockey-experienced customer service team will respond within 24 hours (often faster during EST business hours) with:

• Return authorization number
• Shipping instructions
• Exchange options (if applicable)

Step 3: Package and Ship
Securely package your item(s) with:

• Original packaging and tags
• Copy of your invoice/packing slip
• Return authorization number clearly visible

Ship to:
Hockey Elite Gear Returns
84 Orange Street
Barre, US 05641

Step 4: Refund or Exchange Processing
Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped within 1-2 business days after processing

You’ll receive email confirmation when your refund is issued. Note that bank processing times may vary (typically 3-10 business days).

International Returns

For our global customers (excluding Asia and certain remote regions):

• You are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping service (DHL or FedEx)
• Refunds will be issued in USD

Damaged or Defective Items

If you receive damaged or defective gear:

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange a prepaid return label if needed
3. Receive a replacement or full refund at no additional cost

For any questions about our shipping or returns policy, email our gear experts (who are actual hockey players) at [email protected].

“At Hockey Elite Gear, we handle your returns with the same precision as you handle your slap shots.”